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Refund Policy

Last updated: 9 October 2026

Study4Cert sells digital study material that is available in your account the moment payment is complete. Because of that, we cannot take material “back” once it has been opened or downloaded. We still want every customer to get what they paid for, so this policy explains when we refund and how to ask.

Before you buy, you can try the free sample questions on each exam page and check the formats and number of questions included.

When you can get a refund

You can request a refund within 14 days of your purchase if:

  • You were charged twice for the same exam, or paid for an order that did not go through. The duplicate payment is refunded in full.
  • You bought the wrong exam and have not yet opened or downloaded it. We can switch it to the exam you meant to buy, or refund it.
  • A technical problem stops you using the material and our support team cannot fix it within 3 business days of your first report.
  • The material is not what the exam page described, for example it is for a different exam, or it is missing a format or a substantial part of the content listed. If we cannot correct it promptly, we will refund it.

When a refund is not available

  • the material has been opened or downloaded and works as described;
  • you have changed your mind, or no longer need the material, after opening or downloading it;
  • the request is based on an exam result or score (exam results depend on many factors outside our control, and we do not promise results);
  • you rescheduled, cancelled or did not take your exam;
  • your access period has ended;
  • the account was suspended for breaking our Terms and Conditions, for example by sharing the account or the material;
  • the request is made more than 14 days after purchase.

If the exam changes

Certification vendors update and sometimes retire exams. If your exam is updated during your access period, we update the material at no extra cost. If the vendor retires the exam and replaces it, contact us: we will move your purchase to the replacement exam’s material where we offer it, or discuss a fair alternative.

How to request a refund

Email support@study4cert.com or use our contact form (choose “Order or payment”), and include:

  • your order number and the email address on your account;
  • the exam concerned and the reason for your request;
  • for a technical problem, a short description and, if possible, a screenshot of what you see.

We reply within 2 business days. Most technical problems can be fixed quickly, so we may first try to solve the problem with you.

How refunds are paid

  • Approved refunds go back to the payment method used for the order. We do not refund in cash or to a different card or account.
  • We process approved refunds within 5 business days. Your bank or payment provider may take a further 5–10 business days to show it on your statement.
  • When an order is refunded, access to the refunded material is removed from your account.

Payment disputes

If something is wrong with an order, please contact us before opening a dispute or chargeback with your bank. We can usually resolve it faster.

Your legal rights

This policy does not affect any rights you have under the consumer laws of your country.