Answers about buying, access and refunds

The full set of practice questions for that exam as a PDF, with an explanation for every answer. You can also add the web-based practice test, which lets you practise the same questions online in the exam’s format. On exams priced up to $49 it is a $5 add-on; above that it is included at no extra cost.

Your cart shows exactly what is included before you pay.

Exam pages describe the exam itself, so the price comes one step later. On the exam page choose Browse questions, try the free questions, then choose Unlock all questions. The price and what is included are shown there, before anything goes into your cart.

Yes. Your study material lives in your account, so every purchase needs one. If you do not have an account yet, one is created for you at checkout with the email address you enter, and the sign-in details are emailed to you.

At checkout, with any of the payment methods shown there. Prices are in US dollars. Payments are handled by our payment providers, so we never see or store your full card details.

In My account > My exams, as soon as your payment is complete. Open the PDF and the web-based practice test from there.

For your security, order emails do not contain links that open your material. Always open it from your account.

3 months from the date of payment. My exams shows the date access ends for each exam.

The exam stays listed in My exams, marked as expired, but it can no longer be opened or downloaded. To keep studying, you can buy it again from its exam page.

An up-to-date web browser, such as Chrome, Edge, Firefox or Safari, and an internet connection. There is nothing to install.

No. Each purchase is for one person’s own study, as set out in our Terms and Conditions. Accounts that are shared, or material that is passed on, may be suspended.

Use Lost your password? on the sign-in page and enter the email address on your account. We’ll email you a link to set a new password.

The material is updated at no extra cost, and the new version is what opens from My exams.

Get in touch through our contact form. Where we offer material for the exam that replaces it, we will move your purchase to it, or we will discuss a fair alternative.

Please tell us through our contact form, choosing Report a question or website issue, with the exam code and the question. We check every report and correct the material for everyone.

No. Study4Cert is an independent provider of exam preparation material, not affiliated with or endorsed by any certification vendor. Exam names and codes are used only to identify the exam our material helps you prepare for. We recommend using it alongside the vendor’s own exam guide.

No one honestly can: your result depends on your own preparation. What we offer is practice in the exam’s format, with an explanation for every answer, and free sample questions on every exam so you can judge the material before you buy.

Yes, within 14 days of purchase, if you were charged twice, bought the wrong exam and have not opened it, hit a technical problem we cannot fix within 3 business days, or the material is not what the exam page described.

Once material has been opened or downloaded and works as described, it cannot be refunded. The details are in our Refund Policy.

Yes, if you have not opened or downloaded it yet. Send us your order number and the exam you meant to buy through our contact form, and we will switch it or refund it.

Under Orders in your account, with the details of each order. You also receive an order confirmation email when you buy.

Use our contact form or email support@study4cert.com. Including your order number helps us answer faster. We aim to reply within 2 business days.

Email support@study4cert.com from the address on your account and tell us what you would like. Our Privacy Policy explains what we keep and why.