ROM2 exam questions

1. Question 1

   Single answer

   Which activity helps evaluate whether operational service commitments are being achieved?

   • A

     Service review

   • B

     Disaster recovery testing

   • C

     Digital worker onboarding

   • D

     Development methodology review

   Reveal answer

   Correct answer

   • A

     Service review

   Explanation

   Operational commitments are only real if someone checks them on a regular cycle — availability, throughput, exception rates and response times set against what was agreed with the business, with corrective actions coming out of the meeting.

2. Question 2

   Multiple answer

   An automation program has a pipeline of approved opportunities that would take its current delivery team four years to work through. The business expects most of them within eighteen months.

   What does this tell the program lead about the workforce plan?

   (Select two.)

   • A

     The plan is sized against capacity the program does not have, so either the pipeline or the team must change.

   • B

     Prioritization is now doing work the business has not agreed to, because most approved items will not be reached.

   • C

     The delivery team's individual productivity is the constraint and should be measured per person.

   • D

     The pipeline should be reordered so the quickest automations are delivered first.

   • E

     Additional Digital Workers should be licensed so that more automations can run concurrently.

   Reveal answer

   Correct answer

   • A

     The plan is sized against capacity the program does not have, so either the pipeline or the team must change.

   • B

     Prioritization is now doing work the business has not agreed to, because most approved items will not be reached.

   Explanation

   A four-year queue against an eighteen-month expectation is not a scheduling problem to be solved by sequencing; it is a statement that supply and demand were never reconciled. One of the two has to move, and saying so is the workforce plan's job.

   When a pipeline is three times longer than the window, the order of the queue silently decides what never happens. That decision belongs to the business, and leaving it to a delivery sequence hides it.

3. Question 3

   Single answer

   Which activity is most critical when embedding continuous improvement into an automation programme?

   • A

     Escalating recurring exceptions to the relevant process owner for manual resolution

   • B

     Running an internal marketing campaign that publicises the programme's successes so far

   • C

     Monitoring agreed performance measures regularly so improvement is evidence-based

   • D

     Expanding the delivery team so more change requests can be absorbed

   Reveal answer

   Correct answer

   • C

     Monitoring agreed performance measures regularly so improvement is evidence-based

   Explanation

   Improvement needs evidence before it needs effort. Watching agreed measures over time shows where an automation is drifting and which changes actually helped, turning improvement into a repeatable cycle rather than a series of opinions.

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5. Question 4

   Single answer

   Which method supports continuous optimization of the digital workforce?

   • A

     Increasing the number of digital workers whenever throughput falls short

   • B

     Analyzing performance trends and feeding improvements back into the estate

   • C

     Reducing the digital workforce, and deferring improvement work, to lower operating cost

   • D

     Freezing automations once they are stable so that behavior stays predictable

   Reveal answer

   Correct answer

   • B

     Analyzing performance trends and feeding improvements back into the estate

   Explanation

   Optimization in Operations runs as a continuous loop: watch how the digital workforce actually performs, look for the pattern behind exceptions and idle time, and feed the finding back as an improvement.

6. Question 5

   Single answer

   A Center of Excellence has trained thirty people across five business units over the past year, and all thirty passed the program's competency assessment. Twelve months on, four of them have built anything at all, and the CoE is still delivering almost every automation itself.

   What does this most likely indicate?

   • A

     The training was pitched below the level the program's build standards actually demand, so the assessment passed people who cannot meet them.

   • B

     The trained staff have no time allocated for automation work, so the capability exists on paper rather than in anyone's week.

   • C

     The Center of Excellence has retained the substantial automations and left the trained staff with nothing worth building.

   • D

     Five business units are too few to sustain a federated delivery model, so demand concentrates centrally on its own.

   Reveal answer

   Correct answer

   • B

     The trained staff have no time allocated for automation work, so the capability exists on paper rather than in anyone's week.

   Explanation

   Thirty people passed and four of them build, which points at opportunity rather than ability. Capability that is not written into someone's objectives and protected in their week is displaced by the day job every time, and the CoE ends up absorbing the work it set out to devolve.

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